Open questions
Questions the model raised for the team. They're the decisions a flow chart lets you postpone. Each is a meta.question on a state, shown on the board and in the order board's last lesson.
| # | State | Question |
|---|---|---|
| Q1 | Card declined | How many retries? Is the order kept if the customer leaves? |
| Q2 | Pay by invoice | Can the customer download before the invoice is paid? The board goes straight to "Payment successful". |
| Q3 | Invoice overdue | What happens to the license if it's never paid? Who follows it up? |
| Q4 | Inquiry received | Phone, email and chat happen outside the platform. Should an inquiry be a record in admin that sales can pick up? (This replaces "Start ???".) |
| Q5 | Offer sent | How long is an offer valid? Can the customer ask for changes instead of declining? |
| Q6 | Pack used up | Top up, renew, or contact sales again? |
| Q7 | Subscription expired | Renew automatically or ask first? What can they still download? |