Product config user test · 30 September 2026
10 findings, each with options to discuss
For each problem the test showed: what happened, what testers said, and one or more ways to solve it, sketched. Options marked “Tried in product admin” are built in that prototype; the others aren’t. Nothing here is decided.
Hege
Sets up contracts
No onboarding
Berkay
Handles weekly customer deals
Rarely creates products
Øyvin
Needs a guided path
Heavily guided by the facilitator
What worked
- All three understood product = content + licenses + prices without help, and started with the main group.
- Hege and Berkay read a license group as the usage choices a customer gets.
- Berkay and Øyvin created a time-limited subscription and described it correctly.
“It seems to fulfil what we do today, but in a nicer way.”
“A very simple, nice and tidy page.”
Caveats on the evidence
- Test 1 (Hege) was blind, with no onboarding.
- Test 3 (Øyvin) was heavily guided: the facilitator named the licenses, set prices and prompted the publish question.
- Seeded scope parameters ("duration") distorted the content group step in tests 1 and 2.
- Some ideas came from Elisabeth, not testers: the exclude wish, the social media example, the default + per-customer overrides model.